❓ FAQ (Quick Version)
🔞 Age & Purchase
Q: Is ID verification required when purchasing or receiving my order?
A: No ID verification is required at checkout or delivery. We recommend purchases only for customers aged 18+. This is a nicotine product intended for adult users.
🚚 Shipping
Q: Where do you ship from?
A: Australian orders are shipped from our AU Warehouse locations.
Q: How long does delivery take?
A: Orders shipped from our Sydney Warehouse usually arrive within 5–7 business days after dispatch.
Q: What if my order hasn’t shipped within 48 hours?
A: Please contact our support team at
[email protected] and we will assist you as soon as possible.
📦 Privacy
Q: Is the packaging discreet?
A: Yes. All orders are shipped in plain and discreet packaging to protect your privacy.
Q: Will VAPEPIE appear on the package or payment statement?
A: No. Orders are processed using a generic company name to maintain privacy.
🔧 Support
Q: What if my product arrives damaged or my order is delayed?
A: Please email
[email protected] with your order number and details. Our support team will help resolve the issue as quickly as possible.
📦 Warehouse & Order Notice
Q: Why do some products have different shipping times?
A: We operate multiple warehouse locations in Australia. Products stocked in different warehouses may require additional processing. For the fastest delivery experience, we recommend choosing products from the same warehouse whenever possible.
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